Administrative Assistant/Customer Service Agent

Administrative Assistant/Customer Service Agent

Posting number: 547
Status: Full-time, permanent
Location: St-Laurent
Salary: To be determined

Qualifications :

  • Experience in office administrative work
  • Creative thinker with the desire to help organize and run the framework of a dynamic office environment
  • Excellent organizational skills; ability to work collaboratively under deadlines
  • Excellent communication skills, both verbal and written in English and French (Greek is an asset)
  • A team player with a positive attitude who can also work on their own
  • Ability to work under pressure
  • Independent decision making
  • Time management
  • Self-motivating
  • Adaptability
  • Multi- tasking
  • Responsible, loyal and discreet
  • Quick learner
  • Fluency in basic MS Office (Word, Excel)
  • Bilingual in English and French, verbal and written.
  • Working knowledge of office equipment and computer
  • Basic understanding of databases
  • Strong attention to detail, coupled with the ability to multi-task and work independently
  • High school degree
  • Knowledge on meat and poultry products is an asset

Tasks and Responsibilities:

  • Basic receptionist work, answering/replying/screening incoming calls/emails and routing them appropriately
  • Ability to help client from beginning to end
  • Record orders and enter them into computer system
  • Completing assigned projects, as needed (phone system, etc)
  • Content writing for social media network is a plus
  • Open new product codes using information collected from correct
  • Open and maintain customer accounts using information provided
  • Update existing data in Master (ex: update terms per client, missing information, company numbers, delete old accounts, etc)
  • Analyzing the data for errors (ex: use Mitrace to spot check PO’s current pricing, missing cost prices, missing min and max, client specs, activate emails, etc)
  • Reporting problems with the data
  • Invoicing orders and helping in store clients
  • Scanning various documents provided (sales journals, paid suppliers’ invoices, applications, etc)
  • Create and distribute monthly newsletter
  • Help plan office events
  • Update monthly phone numbers lists
  • Enter the deductions per correct client
  • Check all current accounts’ business company numbers accuracy
  • Courtesy calls to existing clients and administer to sales rep
  • Complete other tasks asked by office manager

Tools and Technology

  • Microsoft Office including Excel and Word
  • Traceability system (MI-TRACE)
  • Credit Card terminal use
  • Accounting software (Master Accountant)
  • E-mail Account
  • Fax and Printers

Competencies Required

  • Ability to use a variety of software applications– Working knowledge of MS Word, Excel and database management
  • Organization skills in order to effectively perform many tasks- Organizing files and handle incoming communication and mail, prioritize, create a daily-to-do list, handle urgent matters immediately
  • Friendliness – Being ready to greet clients with a smile, handle questions, orders and complaints
  • Respect amongst all peers
  • Remain positive, flexible and productive through changes, transitions and difficult situations
  • Ability to interact with supervisors as well as fellow staff

 

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